Fluent – Privacy Policy
Last updated: November 2025
Fluent (“we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.
By using our website, joining our courses, or participating in our events, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide Directly
When you create an account, sign up for an event, join a course, or contact us, you may provide:
- Full name
- Email address
- Phone number
- Country/language information
- Payment details (processed securely by third-party providers)
- Photos/videos if taken at events and you consent onsite
- Any details you voluntarily share through forms, surveys, or communication
1.2 Automatically Collected Information
When you use our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Cookies and similar technologies (see “Cookies” section)
1.3 Images, Photos & Event Footage
At our Language Exchange Events and other Fluent activities, photos and videos may be taken by our team.
We may use these in marketing materials unless you request otherwise.
If you prefer not to appear in media, simply notify the photographer or contact us at contact@fluent.community.
2. How We Use Your Information
We use personal data to:
- Provide and manage your Fluent account
- Process event registrations and payments
- Communicate important updates (class reminders, scheduling, cancellations, etc.)
- Improve our website, courses, and events
- Personalize your learning experience
- Provide customer support
- Send marketing emails only if you choose to subscribe
We never sell or rent your personal data to third parties.
3. Payment Processing
Payments for tickets, courses, and membership cards are handled by trusted third-party payment processors.
These providers receive only the information required to complete your transaction, such as:
- Name
- Payment card details
- Billing information
Fluent does not store or access full credit card numbers.
4. Sharing of Information
We may share information only when necessary:
- Service providers (payment processors, hosting providers, email platforms)
- Legal requirements if obligated by law, court order, or government authority
- Aggregated, anonymous data (never identifying individuals)
We do not share personal information with advertisers or external marketing companies.
5. Cookies & Tracking Technologies
We use cookies to:
- Authenticate users
- Maintain sessions
- Improve site functionality
- Analyze website usage
- Remember preferences
You can disable cookies via your browser settings at any time.
For more details, see “Cookies” in our Terms & Conditions.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Update or correct your information
- Delete your account
- Withdraw consent for marketing emails
- Request removal from photos or videos
- Request that we stop processing certain data
To exercise these rights, contact us at: contact@fluent.community
7. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
However, no system is 100% secure, and data transmission over the internet always carries some risk.
8. Account Deletion
You may delete your Fluent account at any time.
After deletion, we may retain minimal information if required by law or for security and fraud prevention.
9. Third-Party Links
Fluent’s website may contain links to external sites.
We are not responsible for the privacy practices of those websites.
10. Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect information from minors without parental consent.
11. Changes to This Policy
Fluent may update this Privacy Policy occasionally.
Any updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have questions or requests regarding your data or this policy, you can reach us at:
📧 contact@fluent.community 🌍www.fluent.community